![]() And in addition to securing PHI, things like encryption in transit and at rest, strong passwords, training for employees, secure audit logs, and more need to be addressed. A HIPAA-Compliant chatbot requires extra work to secure protected health information (PHI) and related data. Typically chatbots are NOT HIPAA-Compliant unless specified otherwise. Facebook Messenger or other texting platforms are also popular among users but are not HIPAA-compliant. SMS is the leading medium that has the highest use & open rate, as there is no need to download any app. Patients generally like getting support as fast as possible, and chatbots offer instant responses in a text interface and can potentially support them without having them wait on the phone. Some healthcare businesses got up to 20,000 COVID-related questions a day and it saved support staff hours, while some smaller businesses use it for appointment scheduling & pre-visit planning to save time for employees and patients. The second most common question we get is if their patients will use it, and how will they benefit from a chatbot. When using a non-healthcare chatbot, additional steps to secure the chatbot and chats are usually required. The main problem many healthcare providers face when evaluating a chatbot is whether or not it is HIPAA-compliant. ![]() We also support 2-factor authentication (2FA) for added security and privacy. SmartBot360’s HIPAA-compliant nature necessitates that it follows all HIPAA requirements – this includes full encryption, availability, logging, strong passwords, employee training, and emergency policies. No extra steps are needed to secure them. Our web-based & SMS chatbots are natively HIPAA-compliant and can also be used for live chat. ![]() When using SmartBot360, it can be used to automatically detect and send a HIPAA-compliant chat through a patient’s native SMS/chat platform that they can follow when they need to provide protected health information. We have developed ways to overcome the vulnerabilities of most common media like SMS, Facebook Messages, and more. SmartBot360 is a healthcare-focused chatbot and we’ve worked with hospitals, networks, small offices, and more for years to achieve the most frictionless HIPAA-compliant chat & chatbot on the market. SmartBot360™ chats are HIPAA-compliant, by properly handling sensitive health & medical data, including protected health information (PHI). ![]()
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